At DeePee Paper Sales Inc., we value our customers and strive to ensure you are satisfied with your purchase. This Refund & Returns Policy outlines how we handle returns, exchanges, and refunds.
1. Eligibility for Returns
You may request a return or exchange if:
- The product is defective, damaged, or incorrect.
- The request is made within 14 days of receiving your order.
- The product is in its original packaging (when applicable).
Please note: Custom orders or bulk orders may have different return eligibility. Contact us for details.
2. How to Request a Return
To initiate a return:
- Contact our customer service team at:416-644-9008
- Provide your order number, product details, and reason for the return.
- Our team will guide you through the return process and provide instructions for shipping the product back.
3. Refunds
Once your return is received and inspected:
- Approved Returns: Refunds will be processed to your original payment method within 7–10 business days.
- Partial Refunds: May apply if the product is not in its original condition or if only part of the order is returned.
- Shipping charges are non-refundable, except in cases where we made an error in your order.
4. Exchanges
If you would like to exchange a product:
- Contact our team within 14 days of receiving the product.
- Exchanges are subject to product availability.
- Shipping fees for exchanges may apply unless the exchange is due to our error.
5. Damaged or Defective Products
If you receive a damaged or defective product:
- Take photos of the damage.
- Contact us immediately at deepeepaper@gmail.com
- We will arrange a replacement or full refund.
6. Shipping Returns
- Customers are responsible for return shipping costs unless the return is due to our error.
- Use a trackable shipping service to ensure the product is returned safely.
7. Contact Us
For questions or assistance regarding returns or refunds:
DeePee Paper Sales Inc.
Email: deepeepaper@gmail.com
Phone: 416-644-9008
Address: 1050 McNicoll Ave, Scarborough, ON M1G 2L8
